Refunds & Returns Policy

As our products are perishable and often custom-made, we do not accept returns of food items.

If your order is incorrect, damaged or does not meet the agreed specification, please contact us within 24 hours of receipt and we will make it right.

Custom cake and party package deposits may be non-refundable once work has commenced, but we will always work with you to find a fair solution.

Non-perishable accessories may be returned in original condition within 7 days for a refund or exchange.

Last updated: September 2026 · Pawtisserie Cheff, Cape Town, South Africa